FREQUENTLY ASKED QUESTIONS
FAQs FOR CLIENTS & CUSTOMERS OF ECS
You are welcome to come into Esperance Care Services with or without an appointment – but if you wish to see a particular staff member it may be good to call before you come to make sure they are available.
Esperance Care Services' opening hours are:
- Tuesday, Wednesday and Friday 9.30am – 2.30pm
- Thursday 9.30am – 4.00pm
- Saturday 9am – 12 noon
If you need to see our Emergency Relief Officer, you just need to present at reception, and they will let the ER person on duty know you are waiting.
Yes, we are able to pick up larger donations though we do really appreciate you dropping off to 2 Gilpin Street if possible. We ask that any donations be clean and in good repair.
Esperance Care Services accepts donations of furniture, clothing, household goods, toys, bedding, books as long as they are in good condition.
ECS has collection bins situated at Castletown Shopping Centre on Goldfields Road or on Dempster Street opposite Museum Village. Refer to the Donations page for more information.
$12 bag week is the first full week of every month. It means you can fill a bag with clothes from the thrift shop for $12. Keep an eye on our Facebook page to see specials in the BABE Boutique or our online sales in Esperance Buy, Sell, Swap and Trade or Esperance Auctions sites.
FAQs FOR VOLUNTEERS
Esperance Care Services has a wide range of services and programs to be involved in so there is something to suit everyone. ECS recognises that volunteer’s availability will vary depending on their personal circumstances. Volunteers are encouraged to talk to the Volunteer Manager if they need to adjust their work hours.
The safety and support of our volunteers is especially important to ECS. Volunteers are encouraged to attend weekly staff meetings and regular training sessions. Support is given to assist volunteers to have the required documentation for volunteering and before commencement will undertake an organisational induction which includes our occupational health and safety procedures.
No. While Esperance Care Services is a Christian based organisation, we welcome people of all backgrounds and beliefs who support our mission to help the poor and marginalised.
Esperance Care Services has a range of Volunteer positions including:
- Working in the Thrift Shop
- Sorting donations for sale
- Cutting rags
- Picking up items for collection
- And other tasks that arise
ECS volunteers are presented with a purple polo shirt or apron with logo embroidered on it after the new volunteer has been with us for two months. This is provided by the organisation.
ECS provides tea/coffee, morning tea and lunch for volunteers. Water is available and cool drinks are available for purchase.
Visitors cannot go into back of house area at any time due to safety reasons. If you have someone coming to see you, you are welcome to talk to them in the Thrift Shop area or reception. If in doubt talk to the Volunteer Manager or a staff member.
Any further questions please call the Volunteer Manager at Esperance Care Services during business hours.
FAQs & INFORMATION FOR COVID-19 (Coronavirus)
As we progress through the WA Roadmap for the phased easing of COVID-19 restrictions, Esperance Care Services (ECS) remains focused on ensuring the safety of our team, the people we support and the community.
We have promoted good hygiene, suspended group-based activities, postponed volunteering and reduced face-to-face contact wherever possible.
This has been possible through finding innovative ways to continue non-critical services over the phone – via Zoom conference and through other methods that don’t require close contact.
Now, as we progress through Phase 3 of the Roadmap, our flexible working practices remain in place as we implement a gradual return to our usual workplaces and re-establishment of services within social distancing requirements.
Throughout this crisis, we have continued to provide essential critical services that are needed to maintain the health and wellbeing of the people we support.
Our Thrift Shop opened Tuesday 26th May with the implementation of our mandatory COVID-19 Safety Plan. A structured and staged return to work for volunteers was put in place with all volunteers required to attend mandatory COVID-19 Workplace Training before commencing back at work.
Current health information advises that we continue to adhere to physical distancing guidelines and the 2 square metres per person rule, as well as maintain good personal hygiene.
Customers are asked / encouraged to use the hand sanitizer provided as they enter the shop.
Emergency Relief Services will continue and face to face interviews will be available with special precautions in place.
- Phone interviews can still continue where appropriate
- Hampers can be delivered where required
- Regular checks by phone will be made to vulnerable clients
Additional precautions and safety measures:
- Careful and gradual return to usual workplaces and support services
- Observing strict hygiene practices and social distancing
- Minimising teams working across different services
- Group and community activities postponed until further notice
We’ll continue to review our response to the outbreak and provide regular updates to our team, our volunteers, the people we support and their families.
For up to date information, we recommend you regularly visit the following websites:
If you have any questions you need answered, please contact us.