FREQUENTLY ASKED QUESTIONS
FAQs FOR CLIENTS & CUSTOMERS OF ECS
You are welcome to come into Esperance Care Services with or without an appointment – but if you wish to see a particular staff member it may be good to call before you come to make sure they are available.
Esperance Care Services' opening hours are:
-
- Tuesday, Wednesday and Friday 9.30am – 2.30pm
- Thursday 9.30am – 4.00pm
- Saturday 9am – 12 noon (Store only, no Emergency Relief or Advocacy Appointments)
If you need to see our Emergency Relief Officer, you just need to present at reception, and they will let the ER person on duty know you are waiting.
Yes, we are able to pick up larger donations though we do really appreciate you dropping off to 2 Gilpin Street if possible. We ask that any donations be clean and in good repair.
Esperance Care Services accepts donations of furniture, clothing, household goods, toys, bedding, books as long as they are in good condition. We do not accept gas appliances.
ECS has collection bins situated at Dempster Street opposite the Museum Village and at our 2 Gilpin Street location. Refer to the Donations page for more information.
No. Anyone can come to us for help. Each situation is looked at on an individual basis.
$20 bag week is the first full week of every month and throughout school holidays. It means you can fill a bag with clothes from the thrift shop for just $20. Keep an eye on our Facebook page to see specials in the BABE Boutique or our online sales on Esperance Buy, Sell, Swap and Trade sites.
FAQs FOR VOLUNTEERS
Esperance Care Services has a wide range of services and programs to be involved in so there is something to suit everyone. ECS recognises that volunteer’s availability will vary depending on their personal circumstances. Volunteers are encouraged to talk to the Volunteer Manager if they need to adjust their work hours.
The safety and support of our volunteers is especially important to ECS. Volunteers are encouraged to attend weekly staff meetings and regular training sessions. Support is given to assist volunteers to have the required documentation for volunteering and before commencement will undertake an organisational induction which includes our occupational health and safety procedures.
No. While Esperance Care Services is a Christian based organisation, we welcome people of all backgrounds and beliefs who support our mission to help the poor and marginalised.
Esperance Care Services has a range of Volunteer positions including:
- Working in the Thrift Shop
- Sorting donations for sale
- Cutting rags
- Picking up items for collection
- Cleaning
- Cooking or preparing food for lunches
- And other tasks that arise
ECS volunteers are presented with a purple polo shirt or apron with logo embroidered on it after the new volunteer has been with us for two months. This is provided by the organisation.
ECS provides tea/coffee, morning tea and lunch for volunteers. Water is available and cool drinks are available for purchase.
Visitors cannot go into back of house area at any time due to safety reasons. If you have someone coming to see you, you are welcome to talk to them in the Thrift Shop area or reception. If in doubt talk to the Volunteer Manager or a staff member.
Any further questions regarding volunteering please call the Volunteer Manager at Esperance Care Services during business hours on 0428 234 221.
If you have any questions you need answered, please contact us.